Vintages are subject to change but we will advise customer by email or telephone if this is the case before dispatch of stock. The customer has the option to confirm, cancel or modify their order at this time.
Giant Steps Wine accepts that on rare occasions wine can be “faulty”. If a customer considers a wine to be ‘faulty’, we are happy to replace or credit the amount of the purchase, within reason.
If a customer is unhappy with their wine purchase in any way, we are happy to provide a full refund or replacement providing that ¾ of the quantity of the original order is returned unopened and intact. Customers can only request a refund within 14 days of purchase.
We can deliver within Australia only. Some addresses may be outside of our contractors’ delivery areas.
Wines are despatched within 2 business days of email confirmation.
Approximate delivery times after despatch of wines:
- Melbourne 3-5 working days
- Sydney 5-7 working days
- Adelaide 5-7 working days
- Regional South Australia 6-8 working days
- Brisbane, Hobart, Perth 7-10 working days
- Regional Australia 7-10 working days
The goods will not be delivered to persons under the age of eighteen (18) years. We may request that the person who receives the goods provide satisfactory evidence of proof of age. We will refuse to deliver the goods if the person receiving the goods is unable or unwilling to provide evidence of proof of age.
We are required by law to give written instructions to the person responsible for delivery of the liquor, requiring that the liquor be delivered:
(a) to the adult person who placed the order, or
(b) to another adult person at those premises who undertakes to accept it on behalf of the person who placed the order, or
(c) if delivery takes place on a day following the placing of an order, in accordance with the customer’s instructions but always to a person over the age of 18 years.